How to lose friends and look like amateurs

Asus. This is all about you...


Again.


I got my 'Stuff magazine's Gadget of the Year' Eee Pad Transformer back from Asus today. This is the second time it's been sent back to them to be repaired, there will be a third.


As previously mentioned, the screen doesn't stay on and there's obviously a problem with the power button/ circuitry as it keeps powering on/ off at random (see this video).


To 'fix' this power issue, which part do you think they changed?


Nope...


Again, no, guess again.


Nope... that's too obvious...


They replaced the camera. Specifically, the front-facing camera.


No really, that's what it says on the repair sheet. Obvious really! Volume up turns the device on and off, the power fluctuates when you don't touch it, so we'll replace the camera. Nice.




My wife summed it up perfectly - Asus, you look like amateurs. Any other company would've just replaced the unit and (maybe) given me something as a gesture of goodwill (not that I'm after anything from them - just a properly working tablet, thanks). 


But Asus, oh no... they're not going to replace it, they'll just keep bashing away at it until (presumably) I give up. Which I will - there are plenty of other Android tablets available, so I'm just going to sell this (probably at a loss) and get another. I hear good things about the Sony S-series and the new Motorola tablet looks quite good too.


Sorry Asus, you've failed me. Me the consumer. Me the customer. You've pushed me away from your company into arms of your competition and believe me, you won't get me back.